At Cordant, we are committed to making your checkout experience fast, secure, transparent, and straightforward. Whether you are purchasing a single product for personal use, placing a multi-unit order for your business or team, or ordering a product that is temporarily available for pre-order, we want you to understand exactly how payments are processed on our website.
This Payment Policy explains the payment methods we accept, when your payment is charged, how payment information is protected, how international transactions are handled, what happens when a payment is declined, and how refunds are returned to customers.
By placing an order through our website, you acknowledge and agree to the payment practices described in this policy.
1. Accepted Payment Methods and Card Networks
Cordant currently accepts major credit and debit cards through our secure online checkout. Depending on availability through our payment processor, accepted card networks include:
Visa
Mastercard
American Express
Discover
JCB
Diners Club
Accepted payment methods and card-network icons are displayed during checkout so that you can confirm which options are currently available before completing your purchase.
If your card belongs to one of the supported networks, it may generally be used to complete your purchase regardless of the specific financial institution that issued the card. However, individual banks and card issuers may impose their own restrictions, transaction limits, security requirements, or geographic limitations.
We may add, remove, or modify accepted payment methods from time to time without prior notice.
2. Payment Authorization and When Your Card Is Charged
Payment is generally collected in full when your order is successfully placed and the transaction has been authorized by the applicable payment processor.
We currently do not offer partial-payment arrangements, deposits, installment plans, or pay-later options unless a specific offer or product page expressly states otherwise.
Your order will not normally move into processing until the required payment has been successfully authorized and confirmed.
For certain transactions, your bank or card issuer may initially display an authorization or pending charge before the payment is fully captured. The timing and appearance of these authorizations are controlled by your financial institution and payment processor.
If payment authorization fails, your order may remain incomplete, be automatically canceled, or require you to submit another payment method.
3. Secure Payment Processing
Payments made through the Cordant website are processed through our WooCommerce-powered checkout and secure third-party payment-processing providers.
Cordant does not directly store your complete payment-card information, including your full card number, expiration date, or card security code, on our own website servers where the payment processor handles such information.
Payment information is transmitted through secure and encrypted connections and is processed according to applicable payment-industry security requirements.
The third-party payment processor may collect and process information necessary to authorize the transaction, prevent fraud, comply with applicable laws, and complete the payment.
4. Protection of Payment Information
We take reasonable measures to protect payment-related information against unauthorized access, misuse, alteration, or disclosure.
Our website uses secure HTTPS connections and encryption technologies designed to protect information while it is transmitted between your device and our website or payment-processing providers.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.
You should never send your complete credit-card number, security code, password, or other sensitive payment credentials to Cordant through ordinary email, text messages, social media, or other unsecured communication channels.
5. Billing Information
When you place an order, we may collect billing information such as:
Full name
Billing address
Shipping address
Email address
Telephone number
Payment-related transaction information
Billing information may be used to verify your identity, validate the transaction, process your order, detect potentially fraudulent activity, issue refunds, provide customer support, and maintain appropriate business and transaction records.
Your personal information is handled in accordance with our Privacy Policy.
6. Currency and International Transactions
All prices displayed on the Cordant website are generally shown and charged in United States Dollars (USD) unless otherwise stated.
If you use a payment card issued outside the United States, your bank or card issuer may convert the transaction from USD into your local currency.
The exchange rate used for the conversion is determined by your financial institution, card network, or payment provider and may differ from publicly available exchange rates.
Your card issuer may also charge an international transaction fee, foreign-currency conversion fee, or other banking charge. Such fees are imposed by your financial institution and are not controlled or collected by Cordant.
Cordant is not responsible for additional charges imposed by your bank or card issuer.
7. Order Verification and Fraud Prevention
To protect our customers and our business, certain transactions may be subject to additional verification.
An order may be reviewed when, for example:
Billing and shipping information do not match
A transaction involves an unusually large purchase
Multiple high-value orders are placed within a short period
The payment processor identifies a potentially high-risk transaction
The card issuer requests additional verification
The order contains characteristics commonly associated with fraudulent transactions
The information supplied during checkout appears incomplete or inconsistent
If additional verification is required, Cordant may contact you using the contact information provided with your order.
We may delay processing until the transaction has been successfully verified. In certain circumstances, we may cancel an order if we cannot reasonably verify the transaction.
8. Failed, Declined, or Incomplete Payments
If your payment is declined or otherwise unsuccessful, your order will not be considered fully paid and may not be processed or shipped.
Common reasons for declined transactions may include:
Incorrect card number
Incorrect expiration date
Incorrect security code
Incorrect billing address
Insufficient available funds
Card spending limits
Expired cards
Bank security restrictions
International transaction restrictions
Card issuer fraud-prevention measures
Payment processor restrictions
Temporary technical problems
If your payment is declined, we recommend checking the information entered at checkout and attempting the transaction again.
If the problem continues, you may need to contact your bank or card issuer because Cordant generally does not receive the specific internal reason why a financial institution declined a transaction.
9. Duplicate Payment Attempts
Please avoid repeatedly submitting a payment if you are unsure whether your first attempt was successful.
In some cases, a bank may temporarily display multiple pending authorization amounts even though only one payment is ultimately captured.
If you believe you have been charged more than once for the same order, contact our customer support team with your order details. We will review the transaction history and work with our payment processor as necessary.
10. Sales Tax and Other Applicable Charges
Applicable sales tax is calculated during checkout based on the shipping destination and applicable state and local tax requirements.
The final order total will generally include:
Product price
Applicable discounts
Shipping charges, if applicable
Applicable sales tax
Other charges that are clearly disclosed before purchase
The exact tax amount will be displayed before you submit your order for payment.
Tax requirements may vary depending on the customer’s location and applicable laws.
11. Bulk Orders and Multi-Unit Purchases
Customers purchasing multiple products for a business, organization, team, project, or other larger setup may use the standard checkout and payment process unless otherwise agreed in writing.
For larger-volume purchases, we recommend contacting Cordant before placing the order so we can confirm:
Product availability
Current inventory
Expected fulfillment time
Shipping arrangements
Delivery expectations
Any applicable order limitations
Unless separate written payment terms have been agreed upon, standard payment requirements apply to bulk and multi-unit orders.
12. Pre-Orders and Backordered Products
If a product is identified as a pre-order or backordered item, payment may be collected in full when the order is placed unless the product page specifically states different payment terms.
The estimated availability or shipping date shown on a product page is an estimate and may change due to inventory, manufacturing, supplier, transportation, or other circumstances.
If an estimated availability date changes significantly, Cordant may notify affected customers using the contact information associated with their order.
Customers may contact us for an updated order status.
13. Refunds and Returned Payments
If a refund is approved in accordance with our Return & Refund Policy, the refund will generally be issued to the original payment method used to place the order.
Cordant does not normally issue refunds to a different card, bank account, or payment method unless required or permitted under applicable circumstances.
Once a refund has been approved and processed by Cordant, the time required for the funds to appear in your account depends on your card issuer or financial institution.
Although we initiate refunds as promptly as reasonably possible, processing times can vary between banks and payment networks.
14. Refund Processing Times
After Cordant approves a refund, it may take additional time for your payment provider or financial institution to post the funds to your account.
Processing time may vary depending on:
Your card issuer
Your financial institution
Payment network
Transaction type
Banking holidays
Weekends
International processing requirements
If Cordant confirms that a refund has been issued but you do not see the funds after a reasonable processing period, we recommend contacting your financial institution first.
If they are unable to locate the refund, contact Cordant and provide your order information so we can assist with the transaction details.
15. Payment Security Standards
Cordant takes payment security seriously.
Our checkout environment uses secure connections and works with third-party payment providers that employ security measures designed to protect payment information.
Payment processors may maintain compliance with applicable payment-card industry standards, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable to their services.
Cordant does not request or require customers to provide full payment-card details through email or ordinary customer-service messages.
If someone claiming to represent Cordant requests your complete card number, security code, password, or other sensitive payment credentials through an unsecured channel, do not provide the information and contact us through our official contact details.
16. Payment Disputes and Chargebacks
If you believe that a payment was made incorrectly, you should contact Cordant first so that we have an opportunity to investigate and resolve the issue.
This includes concerns involving:
Duplicate charges
Incorrect charges
Charges for canceled orders
Refunds that have not appeared
Unrecognized transactions
Billing discrepancies
We will review the relevant order and transaction information and work to resolve legitimate billing issues as quickly as reasonably possible.
If you believe a transaction was unauthorized, you should also contact your card issuer or financial institution immediately.
17. Unauthorized Transactions
If you notice a charge from Cordant that you do not recognize, please contact us as soon as possible.
For your protection, we may request information necessary to identify the relevant transaction, such as an order number, transaction date, or the email address associated with the purchase.
Never send us your complete card number or card security code when reporting an unfamiliar transaction.
You should also promptly notify your card issuer if you believe your payment credentials may have been compromised.
18. Payment Information and Privacy
Information collected during the checkout and payment process may be used to:
Process and fulfill your order
Confirm payment
Prevent fraudulent transactions
Communicate order updates
Provide customer support
Process refunds
Maintain transaction records
Meet applicable legal and regulatory obligations
For additional information about how personal information is collected, used, stored, and protected, please review our Privacy Policy.
19. Changes to Payment Methods
Cordant reserves the right to add, remove, suspend, or modify payment methods at any time.
The payment options available to you will be displayed during checkout at the time you place your order.
The availability of a particular card network or payment method may also depend on technical availability, payment-processor requirements, transaction location, or other applicable restrictions.
20. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our business practices, payment processors, security measures, applicable laws, or payment-industry requirements.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage customers to review this page periodically to remain informed about how payments are processed on the Cordant website.
21. Contact Us About Payments
If you have questions about a payment, transaction, refund, billing issue, or any other matter related to this Payment Policy, please contact us using the information below.
Business Name: Cordant
Website: https://cordant.store/
Email: support@cordant.store
Phone: +1 281 223 3260
Address: 116 S Ave C, Cross Plains, TX 76443, USA
Our customer support team will make reasonable efforts to assist with payment-related questions and concerns.
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